INTERNATIONAL ORGANIZATION FOR MIGRATION JOB VACANCIES 2024
Open to Internal and External Candidates
- Reference No: SVN/ID10/2024/002
- Position Title: Operations Assistant (Field support)
- Duty Station: Surabaya
- Organization Unit: Resettlement & Movement Operations
- Classification: G-5
- Type of Appointment: Special Short-Term Contract
- Report to: Programme Officer (Movement Operations And AVRR)
- Estimated Start Date: As soon as possible
- Closing Date: 19 January 2024
Context:
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM missions in the world working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking Labour Migration/Labour Mobility and Social Inclusion (CT-LM/LMSI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Governance and Resettlement and Voluntary Returns.
The Resettlement and Movement Management Division (RMM) oversights Movement Management components in all IOM operations. RMM is responsible for implementing various types of resettlement activities and support to all IOM movement operations – inclusive of maritime, air, and land movements to ensure a range of humanitarian solutions and effective migration. RMM sets the policy, programmatic and resource management aspect of the Organization’s involvement in the areas of Humanitarian Movement Assistance, providing direction, guidance and support to the Organization’s field managers of movement and resettlement programmes.
Under the general supervision of the Programme Officer (Movement Operations And AVRR), the direct supervision of National Movement Operations Manager, the Operations Assistant – (Field Support) is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities:
Responsibilities and Accountabilities
- Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
- In coordination with the National Movement Operations Manager , lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Undertake cultural orientation training activities and prepare monthly reports related to the activities.
- Assist in overseeing cultural orientation activities, including, if assigned, monitoring and guiding staff members providing services, helping ensure spaces are appropriate, adequate, and well-maintained, training staff members to conduct basic cultural orientation activities and monitoring the work of staff members.
- Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
- Provide selection mission support (interview, pre-departure orientation, logistic arrangements, cultural orientation), exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
- Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide regular feedback on work being accomplished to the National Movement Operations Manager and keep supervisors immediately informed of any issues requiring their attention.
- Alert National Movement Operations Manager or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Completed secondary [high school] education required and five years of relevant working experience.
- Three years of working experience with a Bachelor’s degree.
Experience
- Prior Movement Operations or transportation experience is a strong advantage.
Skills
- Strong computer skills – Word, Excel and Internet.
Languages
- IOM’s official languages are English, French, and Spanish.
- For this position, fluency in English and Bahasa Indonesia is required (oral and written).
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES – Behavioural indicators – Level 1
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Other
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of Education certificate and security clearances.
- IOM applies local United Nations Salary Scale.
How to apply:
Interested candidates are invited to submit their applications in ENGLISH, with:
- Cover letter, clearly specify suitability and availability date, followed by your updated curriculum vitae/resume.
- Complete Candidate Profile in Oracle including three referees (preferably former direct supervisors).
Please submit your application through . The deadline for applications is 19 January 2024. Candidates applying for this vacancy are required to declare whether they have relatives already working for IOM.
Only applicant who meets the above qualifications will be considered