Save The Children Job Vacancies 2024
Institutional Key Account Manager (IKAM) – Jakarta
ROLE PURPOSE:
Institutional key account manager is ultimately a business strategy that represents an organizational shift rather than a fundraising tactic for short-term gain. Whereas traditional fundraising or account management treats every donors/client’s relationship approximately the same, key account management reorganizes the business’s teams and culture to develop different approaches to their biggest donors/clients across the organization. Therefore, KAMs have a greater responsibility to manage both the donors/clients and the donors/clients’ interactions with other employees and departments to ensure a greater lifetime value for their donors/clients.
The key account manager is responsible for handling the most important donor/client accounts within Save the Children (STC). These accounts make up the highest percentage of the organization revenue, and the key account manager must build and maintain a strong relationship with the donor/client within the specific key countries and/or geographies by working collaboratively with STC member country(s). They will be the lead point of contact for all key donor/client matters, anticipate the donor/client’s needs, work within the organization to ensure deadlines for the donor/client are met, and support the STC member country relations to be successful in managing a long-lasting relation with the donor/client. The key account manager will also bring in new business from existing donor/clients or contacts and will develop new relationships with potential clients.
Key Account Managers are generally trained in business administration and management. Ideally, they come from a strong sales background and possess strong analytical skills, as well as a strategic mindset. Software and foreign language skills are a big advantage to work across STC global movement.
In order to be able to empathize with donors/clients and create trust and proximity, the key account manager must be a people person and have excellent communication skills. Because they work closely with donors/clients and thus have a great influence on channelling donors/clients program support/funding toward specific program that deliver the most significant impact for children, families and their communities; and, they must have a high degree of self-organization and reliability.
KAM essential functions:
- Strengthen relations and institutional donor compliance and co-create opportunities
- Deep dive with members to cultivate ODA funding opportunities
- Build and develop relationship with multilateral agencies
- Develop “Team Approach” w/i Members to identify (ID) corp. and agreed for cultivation (CU) and solicitation (SO)
- Develop relations with targeted foundations and co-create opportunities
- Support on Award Management
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.