Catholic Relief Services Job Vacancy: Project Officer – Monitoring, Evaluation, Accountability, Learning, and Gender – Kupang

CATHOLIC RELIEF SERVICES JOB VACANCIES 2025

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS has been operating in Indonesia since 1957 under the Memorandum of Understanding with the Ministry of Social Affairs to provide both humanitarian response and long-term development to the most vulnerable communities. CRS Indonesia’s current strategy includes emergency preparedness and response, disaster risk reduction, climate change adaptation and integrated agriculture and livelihoods. In line with its long-term country strategy, CRS Indonesia is looking to expand programming in the area of climate change in urban contexts.

Job Summary:

As a MEALG Officer, you will provide city level support to the five-year Caritas Australia-funded project Climate Action Partnerships in Asian Cities (CAPACities), which aims to strengthen inclusive climate change governance and adaptive capacities of Kupang City to manage the impacts of climate. Working in close coordination with the CAPACities Program Manager and other programming staff, and with city government and city stakeholders, you will assist in operationalizing monitoring, evaluation accountability, learning and Gender (MEALG) systems in support of CRS’s work to serve the poor and vulnerable. You will help ensure that relevant data are collected, documented, managed, and made accessible to project stakeholders, as appropriate. You will support MEALG-related capacity building efforts for CRS and city stakeholders, as needed. This role will be dedicated 75% LOE to MEAL, and 25% LOE to Gender and FCRM (Outcome 3).

Roles and Key Responsibilities:

Monitoring and Evaluation

• Lead the coordination and implementation of all assigned project MEAL activities as outlined in the Detailed Implementation Plan in line with CRS program quality principles, standards and MEAL practices; donor MEAL requirements; and industry good practices.
• Monitor and report any MEAL-related challenges and gaps identified to inform adjustments to plans and implementation schedules. Assist LGU and relevant city stakeholders in their efforts to reflect on project experiences.
• Lead the roll-out and implementation of the project’s feedback, response and complaint mechanism (FCRM). Support actively seeking and responding to feedback from all members of targeted communities and other stakeholders as defined by the FCRM.
• Support field-level project MEAL activities (including digital data collection) and assist city LGU and relevant city stakeholders in their efforts to collect and ensure timely evidence-based analysis of project data per specified mechanisms and tools. Collaborate with the city government to prepare MEAL-related aspects of reports according to the established reporting schedule.
• Collect information on staff MEAL capacity needs and technical assistance needs of targeted local government units, communities, relevant research institutions, private sectors, religious institutions, media, and local leaders and monitor MEAL-related capacity-building and technical support activities to ensure effective impact.
• Complete project documentation for assigned MEAL activities. Assist with identifying information for case studies and reports on promising practices.
• Support program learning and decision-making by posing thoughtful questions, engaging with project data, reflecting upon and sharing with project management the information gathered from LGU, city stakeholders and community members.

Accountability

• Provide partners with technical assistance in development and implementation of accountability system/framework including setting up hotline, email account and other channels of feedback and communication.
• Work with the SPO-Safeguarding and PM, and in consultation with Communication Officer, in the development of communication materials for project participants to ensure they are culturally appropriate and sensitive.
• Ensure complaint and feedback mechanisms are functional.
• Promote transparency and responsiveness in program delivery.

Learning

• Document lessons learned and best practices.
• Facilitate learning events and capacity-building workshops.
• Support knowledge management and reporting systems.

Gender and Protection

• In collaboration with Safeguarding SPO and remote guidance from GESI Technical Advisor, lead the development and promotion of context-sensitive, culturally appropriate female empowerment, male engagement, and gender-transformative and inclusive approaches.
• Collaborate with the program team to integrate protection and gender standards and strategies across the CAPACities project.
• In guidance from Safeguarding SPO to ensure reports are mainstreamed with Gender and Protection for collecting and reporting appropriate protection data.
• Ensure the Safeguarding Policy & Code of Conduct and Ethics is communicated to and understood by the project participants and relevant community members through ongoing, age-appropriate, contextualized verbal and/or written information shared in local language.
• Ensure that project participants understand expected conduct of staff and how to safely report any concerns and feedback; and feedback from project participants is handled and responded to appropriately.
• Models and communicates applicability of safeguarding policy and procedures.
• Understand and identifies safeguarding risks within local context and applies risk mitigation measures to their area of work.

Duty Station

This position will be based in Kupang. However, in the event of a disaster where CRS launches an emergency response, all CRS staff will be required to support the response and may be deployed to the response areas as necessary.

Basic Qualifications

• Bachelor’s degree in social sciences or other related fields required.  A Master’s degree in relevant field is an advantage.
• Minimum of five years of experience in Monitoring and Evaluation (M&E) work.
• Experience in participatory action planning and government engagement.
• Proficient in using MS Windows and MS Office applictions (Excel, Word, PowerPoint).
• Skilled in mobile data collection tools such as CommCare and Cobo collection.
• Proficient in data visualization using Power BI.
• Skilled in using PivotTable excel.
• Skilled in designing monitoring and evaluation forms.
• Proficient both in English and Bahasa Indonesia.

Knowledge, Skills and Abilities

• Strong observation, active listening, and analytical skills, with the ability to exercise sound judgment.
• Excellent relationship management skills and the ability to collaborate effectively with local government, civil society organizations (CSOs), the private sector, academia, media, and community members.
• High attention to detail, accuracy, and timeliness in carrying out assigned responsibilities.
• Proactive, results-driven, and service-oriented.

Preferred Qualifications

• Excellent understanding of local NGOs and government system, with knowledge and appreciation of the vision and mission of CRS.
• Knowledgeable in participatory development processes.
• Respectful and accepting of cultural differences within target communities.
• Experience monitoring projects and collecting relevant data; familiarity with qualitative methods preferred.
• Experience using electronic data collection software and systems.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Build Relationships
• Developed Talent
• Strategic Mindset
• Accountability & Stewardship

Supervisory Responsibilities: None

Key Working Relationships:

Internal:

CAPACities Program Manager, CAPACities Resilience Officer, CAPACities, CAPACities Philippine MEAL staff, Relevant TAs (MEAL, GESI, Safeguarding).

External:

LGU partners, city-stakeholders (CSO, private sector, academia, media), pilot community, and peer agencies.

HOW TO APPLY

Applicants who fulfil the above requirements are requested to submit all required documents to Indonesia_HR@crs.org  at the latest date of October 24, 2025 – 17.00 WIB. Please, indicate “Applicant Name” – MEALG Project Officer in the subject. Only shortlisted applicants will be contacted.